RETURNS & EXCHANGES

Whether you shop online, or you are a gift, or giftcard recipient, we want you to be 100% pleased with everything you buy. Feel free to return your purchases if you are not completely satisfied with them within 30 days of purchase for a full refund or exchange. Please note that all custom-made orders, clothing and accessories are final sale and cannot be returned. Items must be unworn, unwashed, include the vendor packaging and tags and be in the same condition as when they were purchased.

Quick and Simple Returns: We have three easy ways to return online merchandise. We will begin processing your return the day we receive your returned merchandise. Each bank handles card refunds differently, but your refund should show on your statement within 3-5 business days. Maybe sooner.

1. UPS Ground with Pre-Paid Return Label

Just pack up the items to be returned and pop on the pre-paid return label included in your shipment. You can drop your shipment off at your local UPS store or at any UPS facility. To find your nearest store, visit UPS.com. Alternatively, you can schedule a pick-up with UPS by calling 1-800-823-7459 (additional charges may apply).

2. Shipping Method of Your Choice

You can send items back via the shipping service of your choice to the below address. Please enclose your packing slip to help us identify your order. Don’t forget to keep your packing slip and the tracking number from the delivery service you use.

ANDMODE

Attn: Shipping Dept.

347 Fifth Avenue, Suite 1402-459

New York, NY 10016

GIFT CARDS

Gift cards are redeemable online using the Online ID found on the back of your gift card. If your gift card does not have an Online ID, or if you have questions, please call the E-Concierge desk at 1-646-679-4317 and we will be able to assist you.